Defective or Faulty items must be returned to ROLL DEEP CLOTHING COMPANY LIMITED within 14 days of the purchase date. Items that cannot be replaced, a full refund will be offered. Descriptions of Defective or Faulty items are:
- Broken
- Incomplete
- Not functioning
- Damaged
Returned goods must be in the original state provided including packaging. Items may also be returned if the customer has received the wrong item due to the fault of ROLL DEEP CLOTHING COMPANY LIMITED.
HOW TO MAKE A RETURN
ROLL DEEP CLOTHING COMPANY LIMITED asks that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt which would have been provided as part of the purchase and transaction process. Good will not be returned or exchanged if tags have been removed and must be returned in the condition of which the goods were sent.
RETURNS INFORMATION
Please provide us with the information outlined below. This information must accompany all returns.
Name: …………………………………………………………….
Street Address: ……………………………………………………
Town/Suburb: ………………………………………………………
State: ………………………………… Postcode: ……………….
Country: ………………………………………………………….
Email Address: …………………………………………………….
Contact Phone: (……)……………………………………………..
Returned Item: …………………………………………………….
Order Number#: …………………………………………………….
Order Date: ……………………………………………………….
Reason for Return: …………………………………………………
Replace with another of the same product: …………………………….
* Postage & handling costs may apply to any returned items back to sender.
** Returns must be clearly addressed as follows:
Attention: Returns Department
Roll Deep Clothing Co.
P.O Box XX
Palmerston North
New Zealand